Now Accepting New Clients
Anxiety Therapy for Children, Teens, Adults, Families, & Couples Hondo,
Face-to-Face in Hondo, Texas
OR
Online anywhere in Texas
Anxiety Therapy: Restore Harmony, Tranquility, & Balance
Welcome to TKR Counseling Services Family Counseling!
Our experienced counselors provide a safe and supportive environment for families to work through their challenges. Our mission is to help families improve communication, build stronger relationships, and overcome obstacles together. We offer a range of services including individual and family therapy, couples counseling, and parenting support. Our approach is personalized and tailored to meet the unique needs of each family we work with.
Our Mission & Vision
Mission Statement
Mission Statement
Mission Statement
Our mission is to offer compassionate, client-centered anxiety therapy that empowers individuals, children, and families across Medina County and throughout Texas. Through specialized services such as child therapy, marriage and family therapy, and play therapy, we are dedicated to supporting lasting emotional well-being, fostering resilience, and helping clients build stronger, more joyful, and connected relationships—with themselves and with the people who matter most.
Vision Statement
Mission Statement
Mission Statement
Our vision is to create a compassionate and supportive space where individuals and families facing anxiety can experience relief, healing, and meaningful personal growth. Through specialized services such as child therapy, marriage and family therapy, and play therapy, we are committed to empowering our Texas community—especially Medina County—by offering accessible, tailored care that fosters hope, resilience, and lasting emotional balance.
Using empathetic guidance and evidence-based practices, we strive to build trust and connection, ensuring every client feels seen, heard, and supported on their journey toward emotional well-being. While we welcome individuals from all backgrounds with respect and empathy, we do not provide gender-affirming care to minors as part of our therapeutic services.
HIPAA Notices Of Privacy
Your Information. Your Rights. Our Responsibilities
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
You have the right to:
• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in the way that we use and share information as we:
• Tell family and friends about your condition
• Provide disaster relief
• Include you in a hospital directory
• Provide mental healthcare
• Market our services and sell your information
• Raise funds
Our Uses and Disclosures
We may use and share your information as we:
• Treat you • Run our organization
• Bill you for services
• Help with public health and safety issues
• Do research • Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers’ compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions To the extent that we have your substance use disorder patient records, subject to 42 CFR part 2, we will not share that information for investigations or legal 2 proceedings against you without (1) your written consent or (2) a court order and a subpoena.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
• You can ask us to contact you in a specific way (for example, cell or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” for example, if it would affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
• If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. • We will include all the disclosures except for those about treatment, payment, and healthcare operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
• If someone has authority to act as your personal presentative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
• You can complain if you feel we have violated your rights by contacting us using the information on page 1.
• You can file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/index.html.
• We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care or payment for your care
• Share information in a disaster relief situation
• Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
In the case of fundraising:
• We may contact you for fundraising efforts, but you can tell us not to contact you again.
If we have your substance use disorder patient records, subject to 42 CFR part 2, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that us your Part 2 information.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
Bill you for services
We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
Help with public health and safety issues
We can share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety
Do research
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services (HHS) if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
• We are required by law to maintain the privacy and security of your Protected Health Information (PHI).
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Other Information
• Notice becomes effective the date of electronic signature.
• Tammy Kothe-Ramsey, Privacy Official 830-444-5064 tammy@tkrcounselingservices.com
• We never market or sell personal information.
• We will never share any substance abuse treatment records without your written permission.
Texas Specific Privacy Protections
In addition to the federal privacy protections provided under the HIPAA Privacy Rule, Texas law provides additional and, in some cases, more stringent protections for your protected health information. We comply with the Texas Medical Records Privacy Act (Texas Health & Safety Code Chapter 181), which places greater limits on certain uses and disclosures of protected health information, including electronic disclosures, marketing uses, the sale of protected health information, and the re-identification of de-identified information.
Where Texas law provides greater privacy protection than federal law, we follow Texas law.
• We do not sell your protected health information. Texas law prohibits a covered entity from selling an individual’s protected health information. [see Texas Health & Safety Code §181.153] • Under Texas law, we may not electronically disclose your protected health information without your written authorization unless the disclosure is for treatment, payment, health care operations, or another purpose expressly permitted by federal privacy regulations (45 C.F.R. §§164.506–164.512). [see Texas Health & Safety Code §181.154(d)]
• We will not use your protected health information for marketing purposes without your written authorization, as required by Texas law. [Texas Health & Safety Code §181.152]
• If your information has been de-identified, Texas law prohibits us from re-identifying or attempting to re-identify you without your authorization. [Texas Health & Safety Code §181.151]
• Texas law applies privacy protections broadly to any person or entity that assembles, collects, analyzes, uses, evaluates, stores, or transmits protected health information for professional or commercial purposes. [Texas Health & Safety Code §181.001(b)(2)]
• If a breach of your sensitive personal information occurs, we will provide notice in accordance with Texas law and applicable federal regulations. [Texas. Bus. & Com. Code §521.053]
Notice of Privacy Practices of Confidentiality of Substance Use Disorders (SUD) Patient Records “Part 2”
This notice describes:
• HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
• YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION
• HOW TO FILE A COMPLAINT CONCERNING A VIOLATION OF THE PRIVACY OR SECURITY OF YOUR HEALTH INFORMATION, OR OF YOUR RIGHTS CONCERNING YOUR INFORMATION
YOU HAVE A RIGHT TO A COPY OF THIS NOTICE (IN PAPER OR ELECTRONIC FORM) AND TO DISCUSS IT WITH Tammy Kothe-Ramsey AT 830-444-5064 or tammy@tkrcounselingservices.com IF YOU HAVE ANY QUESTIONS.
In this notice, your health information means your substance use disorder patient record.
Your Rights
You have the right to:
• Consent to most uses and disclosures of your health information
• Ask us to limit the information we share
• Get a copy of this privacy notice
• Discuss this notice with someone in our program
• Get a list of those with whom we’ve shared your electronic records
• Get a list of health care providers who have received your information through certain third parties
• Choose in advance whether to receive fundraising communications
• File a complaint if you believe your privacy rights have been violated
Your Choices
With your consent, we can use and share your information as we:
• Treat you
• Run our organization
• Bill for our services
• Fulfill your requests to share information with your consent
• Prevent multiple program enrollments
• Report about court-referred treatment
• Report to prescription drug monitoring programs
*The compliance date for this requirement will be set when the same right is revised in the HIPAA Privacy Rule.
Our Uses and Disclosures
We may use and share your information without your consent as we:
• Communicate within our program and with our contractors
• Help with medical emergencies
• Help with public health
• Report crimes (and threats of crimes) on our premises and suspected child abuse and neglect • Aid scientific research
• Respond to audits and evaluations of our program
• Assist cause of death inquiries
• Respond to court orders In all these circumstances, we must protect your information and limit how we use and share it.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Provide consent when we use or share your information for most purposes
You may provide a single consent for all future uses or disclosures for treatment, payment, and health care operations purposes. Or, you may provide consent for more limited purposes (for example, to only disclose information to another health care provider for your treatment); however, doing so may affect the services we can provide you or how you pay for services. Or, you may provide a general consent to share your information through certain third parties, such as a health information network or a research institution, where your treating health care providers can access it.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our health care operations after you have provided consent for all those purposes. We are not required to agree to your request, and we may say “no” if, for example, it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our health care operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Discuss this notice with someone in our program
You can ask questions or obtain more information about this notice and our privacy practices by calling or emailing the contact person at the top of this notice.
Choose in advance about fundraising
You have the right to a clear and obvious notice in advance of, and a choice about whether to receive, fundraising communications for our program.
File a complaint
if you feel your rights are violated
• You can complain if you feel we have violated your rights by contacting us using the information above.
• You can file a complaint with the U.S. Department of Health and Human Services’ Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-acomplaint/index.html.
• We will not retaliate against you for filing a complaint.
Your Choices
How do we typically use or share your health information?
With your consent, we typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for a chronic condition asks a doctor at our program about your health condition and medications you are taking, for example, to avoid complications.
Run our organization
We can use and share your health information to run our program, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
With your consent, we may also use and share your information in the following ways:
• To whomever you name in a consent to share your information
• To prevent multiple enrollments in withdrawal management or maintenance treatment programs
• To report participation in treatment required by the criminal justice system
• To report prescribed substance use disorder treatment medications to a state prescription drug monitoring program when required by law
You can choose someone to act for you
• If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
Our Uses and Disclosures
How else can we use or share your health information?
We are allowed or required to share your information in certain ways without your consent – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
To communicate within our program and with contractors
We can share your information within our program, with an organization that has administrative control over our program, and with contractors who help us run our program.
For medical emergencies
We can share your information during a bona fide medical emergency with the personnel and health care providers responding to your emergency, even when you are unable to consent because of the emergency.
We can also share your identifying information to assist the federal Food and Drug Administration in notifying you or your doctor about unsafe products you may be using.
Help with public health
We can share health information that does not identify you for certain situations such as:
• Preventing disease
• Reporting adverse reactions to medications
Aid scientific research
We can use or share your information to conduct or help with health research. Researchers cannot include any patient identifying information in their reports about the research.
Respond to management and financial audits and program evaluations
We can use or share your information to improve the quality of our services, obtain needed credentials, and cooperate with oversight agencies for activities authorized by law, as long as those who view or receive the information agree to destroy or return the information when they are finished and agree not to use it against you.
Assist with cause of death inquiries
We can share patient identifying information about a deceased patient as required or allowed by laws that collect information relating to cause of death.
Report suspected child abuse and neglect We will only report the information required by law.
Prevent or reduce crime in our program
We may report to law enforcement when a patient commits or threatens to commit a crime within our program or against our staff.
Redisclosure According to HIPAA
When you consent to uses and disclosures for all future treatment and payment purposes and to run our business, we may share your information with other substance use disorder treatment programs, doctors’ offices, and health care businesses for those activities. If the person who receives it is subject to HIPAA, then they are allowed to use and share your information again without your consent for the purposes that HIPAA allows. Your information still cannot be used in legal proceedings against you unless (1) you consent or (2) based on a Part 2 court order and a subpoena (or similar legal requirement).
Legal Proceedings and Court Orders
We must follow certain procedures before using or sharing your information for investigations and legal proceedings.
• We will not use or share your information or provide testimony about your information in any civil, administrative, criminal, or legislative proceedings against you without your written consent or a court order.
• We will only respond to a court order to use or share your health information if it is accompanied by a subpoena or other similar legal mandate requiring us to comply.
• We will only use or share your information in proceedings against you based on a court order after we have received notice and an opportunity to be heard or you tell us that you have received notice.
• We may use or share your information to respond to legal proceedings against our program based on a court order and you may not be notified in advance. You have the right to seek to overturn or change the court order after you learn about it.
Our Responsibilities
• We are required to obtain your consent for most uses and sharing of your information.
• We are required by law to maintain the privacy and security of your information.
• We must let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Changes to the Terms of this Notice
We are required to follow the terms of this notice that are currently in effect. We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request in our office and on our web site.
Effective Date
This notice is effective as of the date of electronic signature.
Other Instructions for Notice
• Tammy Kothe-Ramsey, Privacy Official 830-444-5064 tammy@tkrcounselingservices.com
• We never market or sell personal information.
• We will never share any substance abuse treatment records without your written permission. • We will provide you with a summary of your treatment history upon request.
Federal law (42 C.F.R. Part 2) provides additional protections for substance use disorder treatment records. Where these records are involved, federal law may restrict disclosure more than HIPAA or Texas law, and we will comply with the more stringent requirements.
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